SHIPPING

 

At FEJ we strive to provide you with the best service possible. Part of this service is making sure you receive your order quickly and efficiently. Most orders ship in two business days, Monday through Friday, as long as the product you ordered is in stock. In most cases, we have product in stock and ready to be shipped. However, in rare situations, if the product you ordered is momentarily out of stock, your order will be shipped as soon as the product is available.

We use EMS as our primary carrier for all orders which is covered by a $15 US flat shipping rate per item.

Once you have added an item to your cart, you will see all the available shipping options and shipping costs to your destination.

 

SHIPPING DURING HAJJ SEASON

To avoid the stress of last minute orders (on our team and customers), the EMS shipping option will be deactivated 45 days before the start of the annual Hajj. All purchases made with less than 45 days to go before the start of the annual Hajj will need to be fulfilled through express delivery options such as FedEx, DHL, UPS, Aramex, etc.

We do not take responsibility for orders that do not arrive on time, especially during Hajj season. It is the responsibilty of the customer to order well in advance to ensure that their order has sufficient time to arrive.

 

INTERNATIONAL ORDERS

Shipping fees will be calculated once items have been added to your cart. International orders are subject to applicable customs, duties, brokerage fees and taxes, all of which are the responsibility of the customer.

International shipping via EMS may take up to 30 business days for delivery. FEJ is not liable for lost shipments with EMS. If you need a trackable, expedited shipping method, please choose one of our other shipping options. International orders shipped via EMS will take up to 3 days for processing.

The tracking number provided in the order confirmation email for EMS shipments is solely used for package identification, not for tracking.

 

FRAUD PROTECTION

We take credit card fraud very seriously. For the protection of card holders and ourselves, orders that appear fraudulent may be held for manual review. If necessary, a representative will call you to verify the order. If we are unable to contact you within a reasonable period of time, the order may be canceled. Manual review may delay the shipment and delivery of your order. We reserve the right to cancel any order before it is shipped.